LB&B Associates Inc. has the overall responsibility for successfully managing and operating our contracts. Our staff members are committed to the success of the projects and the welfare of our employees.
Each employee is expected to cooperate with the efforts of management to maintain high productivity and efficiency. This includes working to eliminate waste and damage, to observe all safety and security policies, and to be professional, courteous and polite in all interactions with our customers.
Each of us also accepts the responsibility to promote the high standards of personal ethics and integrity that are expected of all LB&B employees.
At LB&B, our values are centered on our customers, our quality of service, our business philosophy, productivity and teamwork.
Our customers are whom we depend upon to provide outstanding references and growth for our company, and our employees are our major assets, helping to establish our reputation and success. Our quality of service is shown by the level of customer satisfaction that we provide to our customers. Our business philosophy is based upon total customer satisfaction, continually looking for ways to reduce waste and improve productivity and quality.
Customer Satisfaction is the ultimate measure of how efficiently we provide our customers with services that exceed their requirements. And, most important, we stress teamwork - all of us must work together as a team able to communicate with one another to achieve our goals.
Our guiding principles are equally important, and are the foundation of LB&B. They include:
To achieve total customer satisfaction, the quality of our work must be the highest priority.
Safety must be everyone's concern. We will not accept accidents and unsafe work habits.
We will not accept a status quo or "this is the way it's always been done" attitude.
Our integrity and ethics will never be compromised. Each and every employee must be challenged, recognized and involved.
High achievement requires the highest commitment at all levels of the organization.
Our success is a combination of customer satisfaction, employee satisfaction, high productivity and efficient operations.
